Shopping at Vivid Dresses is simple and easy! By using our drop down menu at the top of each page, you can search by collection (NEW IN, DRESSES, FORMAL, WEDDING, ACCESSORIES, BRANDS, SALE) or shop our insta feed via our INSTASHOP!

When you find the item you want, simply select your colour and size and 'ADD TO CART', add your wear date or any other notes! Your shopping cart will appear to the right of your screen, giving you the option to 'CHECKOUT' or select Apple Pay, PayPal or Shop Pay to skip the cart and complete your payment with the checkout method displayed on the button. Once you've reached the checkout, you can enter all your details to finalise and place your order! Alternatively, press/tap the 'x' and continue shopping!

Yes, sign up via the pop-up on site or via the footer to receive $10 off your first purchase!

Navigate to the 'PROFILE' menu in the top right hand corner of the desktop site or the 'LOG IN' link at the base of the side menu on the mobile site. Select 'Forgot password', enter your e-mail address and click/tap submit. An email with a link to update your password will be emailed to you. If you do need further assistance, feel free to email us at customercare@vividdresses.com.au.

We do not currently offer lay-by online. However you do offer Afterpay (within applicable countries) which allows you to pay your order in 4 interest free instalments over a 6 week period. 

We accept Visa, MasterCard and American Express credit and debit cards as well as PayPal and Afterpay. We also accept payment made via Apple Pay, Shop Pay and Google Pay. 

Absolutely! We offer a very secure service when it comes to the checkout process! Everything is encrypted and protected using the Stripe Payment Gateway.

Once you’ve reached the checkout stage, enter your promotional code into the 'Gift card or discount code' field and click ‘Apply’. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order.

If you are having any trouble at all with your promotional code, please email us straight away at customercare@vividdresses.com.au.

Yes, all our prices are listed in AUD by default, however a currency converter is provided for your convenience. 

We charge you for your order in Australian dollars. Your card provider will apply the exchange rate when your card is charged.

You can find our Return Policy by clicking HERE.

Throughout the season, we will offer seasonal sales as well as flash promotions!

The best way to keep up to date with all of these exciting initiatives is to subscribe to our newsletter, which you can do by signing up via the pop up or at the bottom of each page or by following us on social media on Facebook and Instagram!

We are based in Melbourne, Australia.

Vivid Dresses loves to share and inspire via Social Media. We currently have Facebook (@VividDresses) and Instagram (@Vivid_Dresses). Follow us for the latest new arrivals, pre-orders as well as photos of our #VividGirls! Please share photos of you or your event/wedding by tagging us on Instagram, posting to our Facebook timeline or sending us a Direct Message on Facebook or Instagram.

We love seeing our beautiful #VividGirls in their garments, so tag @Vivid_Dresses on Instagram, Post to our Facebook or Direct Message your images on Instagram or Facebook to share the love!

For up to the minute updates and promos, join our mailing list below!

We treat your details with the strictest confidence. We store any personal information that you give to us securely, using high-level SSL encryption technology. To view our Privacy Policy, click HERE. 

Visit our Contact page HERE or by e-mailing us at customercare@vividdresses.com.au. We endeavor to respond to all enquiries within 24 hours.

No, you are welcome to checkout as a guest. However, we do encourage that you do create an account with us so we can retain your information so that your next purchase is quick and easy! We have made sure that the checkout process is minimal, fast and pain free!

Creating an account is quick and easy! Having an account with us also means you can:

- Review and track all past orders.

- Save your address to make future orders even easier!

- Manage your account details with ease and confidence, including address and email preferences.

- Save your Wish List after each session and view it on different devices.

You can create an account HERE.

We know it can be a bit difficult to know what size you are, especially as many of our designers use their own unique sizing scheme. To help you figure out your size, each product page contains a general size chart supplied by the designer , so you can determine your selection easily! Please contact customercare@vividdresses.com.au if you'd like assistance with this as we are more then happy to help recommend the best size to select!

Please select your preferred colour and size from the available selection to see if it is stock! 

Please note that until you finalise your purchase, the item may no longer be available as another customer can purchase your item/s at the same time. We do not reserve stock that is held in your shopping cart.

Items marked as Sold Out are unfortunately not available for purchase on the website, but please don't hesitate to contact us, as they may be available as a Special Order, available for Pre-Order shortly or restocked at a later date.

If you do see any other piece on our site that you would like to know more about, please email customercare@vividdresses.com.au and we will answer your query!

It is very likely that we may be able to order in your item! Very often we restock items that have sold out if there is demand. Please contact us regarding any out of stock queries via e-mail at customercare@vividdresses.com.au.

However please note that if the item states in the description that it is discontinued or if the item is on sale, unfortunately in most cases we will be unable to order it in.

Pre Order simply means that the item is not yet available for shipment in our warehouse as it has not yet arrived. Items purchased on Pre-Order may take between approx. 1-6 weeks to be delivered. Each Pre-Order item will have a unique estimated delivery date listed in its description. These dates are only approximate and are subject to change. Please contact customercare@vividdresses.com.au if you require an item by a particular date as we may be able to expediate delivery.

All items ordered alongside a Pre-Order item will be held back with the order, unless ordered separately. Having a pre-order item amongst other items in your order will hold back the delivery. If you require part of your order immediately please order the Pre-Order item as a separate transaction. Further information on Pre-Order can be found HERE.

Please note: Delivery dates included in the description of items are approximate and subject to change. If you would like accurate dates for shipment on Pre-Order items, please e-mail us. The shipping window stated reflects when the item will be shipped out - you need to allow a few days for it to arrive depending on your selected shipping method.

The estimated delivery time for a Pre-Order item appears on the item’s product page in the description. This is a general estimate as sometimes items can be in a delayed shipment. Please plan accordingly as we do try our best to accommodate you but can't always guarantee the exact date.

Once an order has been finalised and placed, it is not possible to add any items to this particular order. You will have to place a new order. This can be done immediately.

You will receive e-mails at various stages of the process to let you know how your order is progressing. Once your order is dispatched from our warehouse, we will email you with a specific tracking number for your order, which you can track easily and securely!

Delivery timeframe guidelines for Australia wide orders can be viewed HERE and international orders HERE. Please keep in mind that during sale and peak periods, there is up to a 24-hour maximum processing time on all orders.

Click HERE to view your order status (you will need to login to your account first).

If you need to contact us for any reason relating to the whereabouts of your order, please email customercare@vividdresses.com.au.

The delivery time depends on your location and the shipping method selected at checkout. Further shipping information can be found HERE.

Our delivery guidelines only apply to standard in-stock orders and do not include: PRE-ORDERS or SPECIAL & MADE TO ORDER GARMENTS. These will take longer to be delivered and vary per item and whether RUSH DELIVERY has been selected (Applicable to some items only. Special & Custom Items Only.)

Please contact us via e-mail at customercare@vividdresses.com.au for further information.

Upon completing your order, you will be sent an e-mail (to the e-mail address you gave us during the checkout process), confirming that you have placed your order with us. Another will be sent confirming your delivery. Once you have received your Order Confirmation e-mail, then the order has been placed in our system.

If you received the wrong item, if something is missing from your order or you have recieved a faulty item, we are sorry! Please email us straight away at customercare@vividdresses.com.au and we will sort it out for you as a matter of urgency.

We have a 14 day Return Policy (excluding Special Order, Custom and Made to Order items) which you can read more about HERE. 

Yes, you will need to cover all postage costs unless Vivid Dresses has sent you a faulty item or has made an error. You can find further information on Shipping & Returns, HERE.

When you return an item and your return is approved, you will receive one-time use Gift Card voucher code to the value of your order less shipping. If your online Gift Card amount exceeds your order value, the remainder will stay on your Gift Card to be used on your next purchase. If your order value exceeds your Gift Card value, you will be required to select a second payment method to complete payment. If you have any questions in regards to your online store credit or Gift Cards, please e-mail customercare@vividdresses.com.au.

All of our delivery information can be found HERE.

Yes, we do deliver to businesses throughout Australia and Internationally and we do deliver to P.O. Boxes in Australia only. Please provide us with the best daytime delivery address for your order; we cannot change these once the item has been dispatched.

Vivid Dresses ship to over 150 countries worldwide!

To find out if we ship to you, please email customercare@vividdresses.com.au.

Vivid Dresses unfortunately cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer.

Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also unfortunately cannot mark any international order as a 'gift', due to law prohibitions.

Unfortunately, we are unable to ship to multiple addresses. If you need to send items in your order to different addresses, i.e. for a gift, we suggest you place separate orders for each item. We hope this doesn't cause too much of an inconvenience!

This is possible in some cases, depending on the item location. Several days notice is required. E-mail customercare@vividdresses.com.au for further information.

Once we have shipped your order we will send you out a Shipment Confirmation e-mail to inform you of this, tracking details will be provided in this e-mail.

In the very unlikely event that we cannot ship out your order within the stated delivery time, we will endeavor to ship it as soon as possible, and if this does not suit, you may request an online store credit or refund. In cases in which you have paid for express shipping and your order is delayed, we will happily refund your express shipping costs. We are not responsible for delays in delivery by our shipping provider, however this is very rare.

If your package is taking longer than you expect. Please email us straight away at customercare@vividdresses.com.au. We will find where your package could be.